Last updated: 30-04-2025
1. Shipping Information
We currently deliver to locations within Malaysia, excluding public holidays.
- Standard Delivery Time: 3–7 working days
- Shipping Fees: Calculated at checkout based on your delivery address
- A tracking number will be provided via email once your order is shipped.
2. Return & Exchange Policy
Your satisfaction matters to us. If there’s an issue with your order, we’re here to assist.
Eligible Returns:
You may request a return or exchange if:
- The item arrives damaged or defective
- You receive the wrong item
- You contact us within 7 days of receiving your order
Conditions for Return
- Item must be unused and in its original packaging
- A proof of purchase (e.g., order confirmation or invoice) is required
- If the item is in good condition, returns are not accepted
- If a part is defective, we will send a replacement part at no extra charge — no return required
To request a return or exchange, please email us at contact@vetopofficial.com with:
- Your order number
- A brief description of the issue
- Photo evidence, if applicable
Our team will respond with next steps.
3. Refunds
Once we receive and inspect your returned item (if required):
- Refunds will be processed to your original payment method
- It may take 7–14 business days for the refund to appear, depending on your bank or payment provider
- We will notify you via email once the refund has been issued
- If approved, your refund will be processed back to your original payment method