Last updated: 13-04-2025

1. Shipping Information

  • We currently ship within Malaysia.
  • Standard delivery: 3–7 working days
  • Shipping fee: Calculated at checkout based on location
  • You will receive a tracking number once your order is shipped.

2. Return & Exchange Policy
We want you to love your purchase! If something isn’t right, here’s how we can help:

Eligible for return if:

  • Item is defective or damaged upon arrival
  • Wrong item was delivered
  • Return request is made within 7 days of receiving the item

Return Conditions:

  • Item must be unused and in original packaging
  • Proof of purchase is required
  • Shipping fees for returns are borne by the customer unless the return is due to our error

How to return:
Email us at vetopofficial@gmail.com with your order number, reason for return, and photo evidence (if applicable). We will guide you through the return or exchange process.

3. Refunds
Once we receive and inspect your returned item, we’ll notify you and process the refund to your original payment method within 7–14 business days.